空乘面试问题及回答

空乘面试问题及回答（共7篇）

空乘面试问题及回答 篇1

，

一般都是在最后HR来跟你谈的，但不保准面试过程中有些面试官会主动的问。

有次我问学生薪水期望时，有学生傻傻的回答说：不是最后才谈么，怎么现在就谈了?我当时就想，我想什么时候谈就什么时候谈你管得着么?谈薪水，最标准最讨巧的回答是类似这样的：薪水是很重要，但我更看重这个机会，只要薪资差不多就好了。

每个公司都有自己的薪资体系，不会因为你的要求而增多多少，也不会因为你不要求而减少太多。在面试过程中，如果你已经有了其他公司给你offer，你可以委婉的表达一起别的公司给的offer是多少，如果这个公司很想让你过来，薪资方面一定会考虑的。

而且一旦到了最后谈薪资的时候，你可以明确提出自己的要求，这个时候是HR谈了，公司已经确定要给你offer，HR不会轻易的否决你的面试结果，所以可以大胆的谈。

空乘面试问题及回答 篇2

自己太追求完美

这个不足的提及率差不多最高了, 被试者说自己特别追求完美, 以至于自己的同事和下级不能忍受, 给其他人带来压力, 在今后的工作中应该改正云云。现在每听到这个答案, 已经有了不知所以的感觉了, 更别说对被试会有太多的好感了。被试这样回答, 无非是变相夸奖自己, 这是"路人皆知"的问题。优秀的被试往往不是这么回答, 即使真有这样的不足, 考虑到其提及率, 应该也尽量回避了。

自己性格急躁

这个不足, 乍听起来好像真是个性上的缺点, 但听其一解释, 又不得不又有点哭笑了。"我性子急, 领导布置我工作, 本来可以三天完成, 我一天就想干完。今后的工作中应该改正"。把自己夸了个天花乱坠。我知道你是从别处学来的, 但这样回答实在是太蹩脚了。

自己学习不够

被试者无论怎么爱看书学习, 也说自己学习不够。当追问为什么的时候, 说到相对于竞聘的岗位来说, 总是学习不够的, "学无止境"嘛!持这种答案的人纯粹是为了应付问题, 尽管显得浅陋, 但却好像没太自夸什么。

自己不太注意家庭生活

被试者说到自己是个工作狂, 整天加班加点, 耽误了与家人在一起的时间, 影响了身体和家庭生活。最后还是不忘在今后的工作中应加以注意, 但为了工作也没办法。

按照经验, 凡做出这种类似回答的人, 往往是那些没什么想法的人, 或者说分析思考能力较弱的人, 或者是一些有一定分析思考能力, 但弄巧成拙的人。作为经常当面试考官的人, 对于这些问题早就耳熟能详了, 班门弄斧, 效果可想而知。

在面试官面前谈自己的不足, 确实是一个有挑战性的问题。但做出以上的回答, 说明根本不是被试自己本身的想法, 而是从别处学来的, 显得并不真实。其实如果是一个设计的比较好的面试, 被试做出不真实的回答, 是不会被评为高分的。

所以, 如果面试官要求被试谈一下自己的不足, 还是应该实事求是的回答, 而不要去试图掩盖什么。客观的讲, 人人都有不足, 一个自信的人, 在回答自己不足的时候也会显示出自己的自信, 而一个缺乏勇气的人, 在说到自己优点的时候, 也会暴露出自己的怯弱。

空乘面试问题及回答 篇3

销售技能(Sales Skills)

应聘者应具备的主要销售技能包括了解客户需求的能力、现场推销能力、销售演讲能力、遭遇客户拒绝时的应对能力、销售成交能力等。下面笔者就通过分析与以上能力相对应的四道销售面试问题,来为应聘者提供可参考的应答思路。

1.Sell me this pencil. (考察应聘者了解客户需求的能力和现场推销能力)

应答思路:主考官提这一问题的主要目的是考察应聘者对客户需求的了解能力,同时也考察应聘者的现场推销能力及应变能力。在回答这一问题前,应聘者可以设想主考官是自己的客户,向其询问对欲购买的这支铅笔有哪些具体的需求或要求。然后,根据主考官的具体需求,应聘者可介绍该铅笔的主要特征,并着重强调这些特征会给客户带来哪些益处,以及如何满足客户的具体需求等。

参考回答:This pencil can benefit you by allowing you to easily correct errors, write quick, neat notes, and keep your shirts from getting ruined from leakage (渗漏). It is also the least expensive investment, and it is lightweight as well. Besides, you can have your name embossed (雕饰) on it for promotional purposes.

2.How do you make a sales presentation? (考察应聘者的销售演讲能力)

应答思路:对于这一问题,应聘者可以从销售演讲结构的构思、对听众的了解、PPT的制作以及在实际演讲过程中应该注意的事项(如视线交流、语速、语调等)等方面来组织自己的应答思路。

参考回答:First, I will prepare the structure of my presentation carefully and logically by identifying the objective and main points of the presentation. Then, I will try to find out how much or how little the audience knows about the subject, and what they expect from the talk. After that, I will prepare a well-designed PPT for the talk. Finally, during the presentation I will speak clearly, maintain eye contact with the audience, and try to make the presentation interesting by changing my speaking speed and pitch of voice (音调).

3.What techniques are most successful in handling objections? (考察应聘者应对客户拒绝的能力)

应答思路:应聘者在回答这一问题时,首先应说明在销售过程中遭到客户的拒绝并非坏事,销售者应把这一过程看做是了解客户需求、获取更多客户信息的关键步骤;然后再说明哪些具体策略能有效地应对客户拒绝,譬如认真倾听并解决客户所关心的问题等。

参考回答:First of all, I view an objection from a customer as an opportunity to engage in a conversation about something the customer is interested in. About the specific techniques in handling an objection, they may include: listening to and acknowledging the customer’s concern; asking questions to clarify things and ensuring you have got to the real objection; empathizing (移情) with the objection; putting forward a proposal to overcome the concern; confirming that you have addressed the concern.

4.What do you consider are the key skills in closing a sale? (考察应聘者的销售成交能力)

应答思路:这一问题涉及销售中常见的成交技巧,主要包括有效应对客户拒绝的技巧,以及通过观察客户的身体语言和说话的语气来判断客户是否真正想购买产品的能力。一旦客户同意购买某一商品,销售者应立即以书面形式确定交易,并进一步抓住机会向客户推销新产品,安排将来和客户见面的日期和时间等。

参考回答:The common skills in closing a sale include: overcoming the client’s objections by addressing his or her concerns; recognizing buying signals both verbal (言语的) and nonverbal (非言语的); allowing the client the appropriate time and silence to respond to the close; getting it documented as soon as possible once the client agrees to buy; having some friendly talk and giving some useful information to the client like new products or new plans of introducing new product lines; fixing the next appointment time and date.

在实际面试过程中,以上问题也可能会以行为面试问题(behavior interview questions)的形式出现,例如:关于销售演讲方面的问题(Describe the sales presentation you made last time.); 关于遭遇客户拒绝时的应对能力问题(Tell me about a time when you successfully handled rejections from a client.);关于销售成交能力的问题(Give me an example of a recent difficult sale and how you closed the deal.)。这三种行为面试问题同样也可以参考上文所述的应答思路进行回答。

除了上述列举的四类问题外,关于销售技能的面试问题还有可能涉及应聘者对销售过程的理解(What is a typical selling process?)、对销售总体技巧的理解(What do you think are the most important skills in succeeding in sales?)、对销售态度的理解(What do you like and dislike about the sales process?/What aspect of sales do you find the most rewarding?/How do you keep yourself motivated?)、应聘者的谈判能力(Describe a recent situation where you negotiated terms with a tough customer./Tell me about an important negotiation that failed. What went wrong and why?)、应聘者的说服力(Give an example of when you had to overcome strong resistance from a customer and persuade the customer to buy your product.)、应聘者在销售方面的弱点(What is your biggest difficulty in selling?)等。应聘者在参加销售面试前应充分准备好这些问题的应答思路。

销售目标与业绩(Sales Targets and Performance)

在销售面试中,主考官通常会针对销售目标的设置、销售目标的实现状况以及所完成的具体销售额等方面提问。通过提问这些问题,主考官主要想了解应聘者是否具备销售动力和激情、明确的工作方向、迎接挑战的能力以及完成销售目标的能力。

1.关于销售目标的设置

关于这类问题,应聘者在回答时可主要涵盖以下几个方面:确定目标市场对自己产品的需求情况;了解竞争者的产品对市场的占有情况;挖掘目标市场可能接受自己产品的原因;估计目标市场可能有多少客户会接受并使用自己的产品;制定自己的月度销售目标和年度销售目标。

2.关于销售业绩

关于这类问题,应聘者要如实回答。如果应聘者以往的销售业绩不是很理想,应聘者可以简要说明原因,并表明自己有能力和信心提高自己的销售业绩。以下列举一些有关销售目标与业绩的常见面试问题,供应聘者自行练习回答用。

☆How do you set your sales targets?

☆ What was the size of the territory you covered in your last job and what was the sales volume?

☆How have your sales figures compared to your peers?

☆ Did you meet the goals set by your sales manager during the previous year?

新客户开发能力(New Client Development Skills)

开发新客户是销售工作永恒的主题,销售人员一定要时时刻刻努力寻找潜在的客户。因此,在销售面试中通常少不了关于新客户开发的问题。在回答这类问题前,应聘者应了解开发新客户的常见方式,通常包括以下几种:①通过参加老乡会、同学会、战友会,加入企业家协会,或参加培训课程等方式结识潜在客户;②让现有客户帮助介绍新客户;③参加各种展览会、信息交流会、信息发布会、订货会、技术交流会等,从中开发新客户;④通过查阅各种资料寻找新客户,包括电话簿、专业书报、杂志、当地报纸、各类广告等;⑤把产品或服务信息发到网上,吸引新客户;⑥通过打推销电话(cold calls)寻找新客户;⑦通过群发邮件开发新客户;⑧上门拜访潜在客户并推销产品。

除了要了解以上常见的新客户开发途径外,应聘者还应了解应聘公司所属行业的常见的新客户开发途径。例如,房产租赁和销售行业的销售人员经常会打推销电话。以下列举一些常见的该类面试问题,供应聘者自行练习回答用。

☆What methods do you use to get prospects (潜在客户)?

☆ What is your best source of new accounts (客户)?

☆ Do you like cold calling?

☆ Do you use networking to get clients?

☆How much of your time is spent in serving old accounts versus generating new ones?

☆ How many new accounts did you get last year?

☆ Tell me how you developed your largest account.

☆ Tell me about a recent sale that you failed to get.

☆ What difficulties do you think you would experience if you had to establish a new territory?

客户维护能力(Client Retention Skills)

应聘者的客户维护能力也是主考官考察的重要方面。在参加面试前,应聘者应了解客户维护的常见方式和技巧,包括以下几个方面:①建立客户档案,充分了解并把握客户的详细信息;②通过节假日问候客户、给客户寄送礼物、宴请客户等方式,向客户表示关心和问候;③以良好的服务质量和业务水平满足客户的需求,服务要热情周到、细致全面、有针对性;④与客户加强业务以外的沟通,努力与客户建立起朋友般的关系,获取客户的信任;⑤多做些销售之外的事情,在自己力所能及的范围内帮助客户解决一些问题;⑥尊重客户并真诚对待客户。以下列举一些常见的该类面试问题,供应聘者自行练习回答用。

☆What do you think are the most effective ways of retaining clients?

☆How do you entertain clients?

☆How many appointments did you have in a typical week?

☆ How much time do you spend directly with a customer on an average day?

☆ Tell me about a time when a customer was dissatisfied and how you dealt with him or her.

☆Tell me about the most difficult customer you have ever handled.

英语面试问题及回答 篇4

Can you tell me something about yourself?

问题1：能介绍一下你自己吗?

回答这个问题的时候，要重点突出与这个工作岗位相关的个人信息，比如，你做过什么工作，擅长什么，对职业发展有什么期望，等等。

【回答范例】

I like to manage people and be involved in interesting projects. I have been working for IBM for the past six years, but I am looking for a new challenge right now. I like to do sports, especially athletics. I spend free time with my wife and kids.

Question 2

Why did you apply for this job?

问题2：你为什么应聘这个工作?

回答这个问题的关键是，你要多说说对这家公司和这个职位的了解，也不是接着介绍你自己。所以，面试之前要做功课，上这个公司的网站好好了解一下背景，对于应聘的职位也要有个基本的了解。

【回答范例】

I really like the job description and the working duties on this position. I believe to be a perfect match for the job and a potential asset for your team. That’s why I submitted my application. I have similar working experience too…

I decided to apply because I really like the vision of your company and the career growth possibilities. I can use my full potential at this position and help your company to grow and prosper.

Question 3

Why did you leave your last job? / Why are you planning to leave your present job?

问题3：你为什么离开上一家公司?/你为什么想离开现在的公司?

回答这个问题的时候切记一点：不要诋毁之前的公司或者同事，你应该多说一说对于未来的展望，而不是纠结于过去。

【回答范例】

My last job was not challenging enough. I was not motivated to wake up to work anymore. I liked my colleagues and boss, but I simply can’t keep myself motivated anymore. Based on the job description I really believe that I can find new motivation and challenges in your company.

There was a downsizing in our company. Similarly to most people from financial department, my contract was terminated. However, it is the past. I am ready to utilize all the knowledge and experience I gained there to start my new career, possibly in your corporation.

Question 4

Can you tell me something about your education?

问题4：能说一说你的教育背景吗?

有些雇主和职位会比较看重教育背景，名校毕业或者MBA学位等资历可能会加分。但是，如果你的教育背景不是那么出色，你可以重点讲一讲你在过去的经历中学习到的丰富知识，不用在毕业学校这一类事情上太纠结。

【回答范例】

I have studied at ABC University. I acquired knowledge of statistics, project management and process management. I was active during my studies and took part in practical projects and courses too. Overall my studies were pretty practical and I believe to be ready for job of a project manager.

Question 5

Can you tell us something more about your working experience?

问题5：你能不能多跟我们说说你的工作经历?

回答这个问题的时候，挑一些跟目前应聘的职位最相关的工作经验说一说即可。当然，如果你之前只有一个工作经验，那么，无论是否有关都得好好说一说了。

【回答范例】

I have done lot of things in my life. It helped me to gain a good overall understanding of business. From to I worked as a project manager for Siemens. We were working mostly on smaller energetic projects, water plants built on rivers. I believe that I can utilize the knowledge and contacts I gained there in your company. I learned how to budget the projects and lead it from the scratch to completion and success. From my other working experience I can mention my role of marketing manager I hold in CDE from to 2001 and my freelancing experience from to . If you want, we can discuss it in detail.

Question 6

Why should we hire you?

问题6：我们为什么要聘用你?

这是面试中最难回答的一个问题。不过，要是回答好了，绝对能给面试加分。在这个问题上，你还拿出之前自我介绍那一套说辞是不行的，你得把你的“独特卖点”拿出来，有什么特质是你用而别的应聘者没有的?你能为这个公司带来什么明显的收益?

【回答范例】

I have a relevant experience and I am strongly motivated to work for your company, as it has always been my dream to work there.

I fulfill all the job requirements. However, I am sure some other applicants do fulfill it too. But I am a nice guy and always try to create a good atmosphere on the workplace. This helps, especially nowadays, when people are stressed and negative about everything.

I believe that I bring success with me. All the companies where I worked were prospering. It is good to have such a worker in your team, isn’t it?

Question 7

What are your strengths?

问题7：你的优势是什么?

回答时挑出跟当前职位相关的一两个优势说一说即可。

【回答范例】

I am very responsible and always accomplish all my duties on time.

I am pretty organized, what is strongly reflected in a quality of my work.

I have good communication skills. I believe that communication skills are crucial in every job, but especially in this one.

Question 8

What are your weaknesses?

问题8：你的缺点是什么?

之前的问题，我们都建议你挑出跟工作相关的内容来回答，但是，这个问题，建议你挑一些跟工作不太相关的缺点来回答。而且，回答的时候，你要突出表达想要尽快改掉这个缺点的意愿。这样的做人态度是雇主们愿意看到的。

【回答范例】

I am not very patient. That’s obviously bad. But I am working on it every day, trying to control myself and be more tolerant to the others. It’s not easy, but I definitely made good progress in recent years.

Sometimes I struggle to concentrate in job. However, I practice every day and my concentration has improved over the years. I try to eliminate other thoughts and focus purely on my job.

I trust people too much. It is nice to live with such feelings, but it caused me many troubles in the past. However, as I am getting older, I can much better distinguish friends from foes.

Question 9

What are your goals in five years horizon?

问题9：五年内，你想达到什么目标?

回答这个问题的时候，千万不要说自己过几年想要创业单干。没有公司想招个人进来，过两年就辞职单干了。所以，回答的时候可以说一说个人目标，自己的职业发展目标要与公司相关。

【回答范例】

My goal is to become a better manager and to help my employer to achieve exceptional results as a company.

I want to start a family and have a good job. That’s all I want. I believe that your company is a right place to start realizing my goals.

I would like to have a really good job in five years time. However, I understand that firstly I need to learn a lot and I believe that this position is a perfect start for me.

Question 10

What are your biggest achievements so far?

问题10：到目前为止，你最大的成就是什么?

成就要远比经历重要。我们每个人或多或少都有些成就，只是我们自己没有意识到罢了。面试中提到的成就可以是生活方面的，也可以是工作方面的。比如，你原来抽烟，但是后来戒了，这也可以说明你的意志力很强。

【回答范例】

I ran marathon under three hours. I trained for it very hard and it strengthened me both physically and mentally.

When I hold Sales Manager job at ABC Inc., the sales grew by twenty percent every year.

I became a better person over the years. I learned to listen to the others and see the good in people. I consider this as the biggest achievement of my life.

Question 11

What characterize a good boss/ colleague from your point of view?

问题11：你觉得，一个好老板、好同事应该是什么样的?

这个问题主要是看看你的情商够不够高，能不能在公司里跟大家和睦相处。回答得太具体，明确表明自己对同事的喜好，并不是一个可取的办法。最好回答得笼统一些，表明自己性格随和，跟谁都能相处愉快。

【回答范例】

I can get along with everyone. All I want to be sure about when it comes to my boss and colleagues is that they are qualified for the job we do. When I see the level of proficiency in this interview, I am sure they are.

There is nothing like an ideal boss for me. I simply focus on my job and duties and try to avoid any conflicts with other employees. We are all different and I respect the individuality of each human being.

Question 12

What are your salary expectations?

问题12：你期望的薪资是多少?

如果不是面试官首先提出，你不要自己提薪资方面的问题。回答的时候，首先要表明薪资并不是你应聘这个职位的首要因素，如果一定要回答一个具体的数字，那么一定不要低于你心理的那个预期薪资水平。所以，面试之前还是要做功课，了解该职位的薪资水平。

【回答范例】

First of all, salary is not a deciding factor for me. I really like the job description and want to get this job. Therefor, I will accept an average salary for this position what is something between $35,000 and $40,000, according to my knowledge and statistics from salaries.com.

Question 13

When can you start the job?

问题13：你什么时候能到岗?

公司当然希望你越快到岗越好，如果你目前还没有离职，需要一段时间做工作交接，那也要说明白，并且表示你愿意尽早到岗的意愿。

【回答范例】

I am ready to start as soon as possible.

I could possibly start tomorrow, but I want to finish the project I currently work on. It would be very unprofessional and irresponsible if I left now. I need two or three weeks to finish the work and train colleagues to continue it. Then I can start here.

Question 14

Do you have any questions?

问题14：你有什么问题吗?

面试过程中一般都会有提问的机会，究竟该问些什么?首先，岗位职责描述中已经说得很清楚的事情就不要问了，其次，面试过程中已经讨论过的也不要问。你可以问一些真正跟这个职位或公司发展相关的问题。

【回答范例】

What are the next steps of interviewing process?

Can you tell me something more about the working environment?

酒店面试问题及回答 篇5

答：我们不需要制止或者干涉，我们要做的是让他充分去表达，看他流露出来的资料和我们酒店的要求的岗位本事是否匹配。当然，如果时间不允许，那么还是需要打断他，让他回到正常资料中来。

2、请问在面试中如何做一个漂亮的自我介绍?

答：要凸显个人优点和长处，你要有十分重要的可信度，你要有能够用事实讲话的本事，并且必须把他有条理的表达出来。

3、当面试官比较强势怎样办?

答：你要抓住面试官给你表达的时间和时机，客观的把你的优势表达出来。

4、当面试官问一个问题，刚回答的时候，他就打断你，该如何呢?

答：我们没有办法去改变面试官对我们的干扰。我们能做的就是对他表示足够的尊重，同时抓住时机把我们的本事表现出来。如果刚回答就被打断，你能够等到下一个问题时把两个问题一齐回答。

5、请问面试官提问的主要资料有必须程序吗?

答：是的。大家能够去市面上看一些有关于面试的图书，比如：行为面试，结构化面试。面试确实是有必须程序，流程，包括问题都能够设计。

6、想要去面试一份要求比较高，可能比我的实际经验高出一些的职位，请问是否有什么更好的方式打动面试官?

答：我们每个人都会被推到自我此刻不胜任的岗位上去。我们招聘的是有潜力的员工，所以你在面试的时候要表现出自我有足够的潜力。而什么是足够的潜力?你敢于担当，进取上进。碰到新的挑战不退缩。在过去的经验中你遇到困难会想办法去进取解决问题。即使你没有这个岗位的经验，可是你会去承担。这就是所谓的潜力。

7、我们在面试经理时候在自我介绍时，说哪些要重要一点呢?

答：对于候选人来说，要提前组织语言的。必须要把自我的优点特长表达出来。

8、当面试结束的时候，面试官会问一个你需要了解的那些问题时，应当了解哪些方面的问题比较好?

答：其实面试官会从这道题来确定候选人是否做了准备，他的倾向在哪里。其实问题你都能够问，可是要想好这个问题可能会如何影响到面试官的确定。

9、面试官问期望薪酬时，怎样巧妙的回答好?

护士面试问题及回答技巧 篇6

处理日常挫折是大多数工作的一部分。你应该突出的例子证明你的能力在共同面对挫折的毅力，合理性和常识性。证明你是有弹性，能够处理日常挫折。

通过一个典型的一天我在你以前的工作

雇主是在评估你的能力，组织和计划你的一天，你的能量水平，你的能力，具有灵活性和适应性，以及压力和挑战那种你不得不面对每天的基础。在你的采访提纲一个典型的一天为自己，并能流利地回答这个问题。

你如何处理压力的情况?给我一个例子。

重点是你怎么能够保持在创伤性和紧张局势面对情绪稳定。你用什么资源来这样做呢?例子包括体能，运动及放松技巧。

描述一个你不得不决定迅速采取有关病人

这是看你的判断。整个过程需要你的面试官用来评价标准的情况和您用来做决定。显示你如何能够迅速评估局势，然后提交到最适当的行动。

告诉你一个时间与一个以上的病人不同意我们的同事管理

你能在一个团队工作的一部分?你显示医护同事打交道足够成熟?你用什么资源来化解困境，听您的同事的原因，收集信息，以确保你有足够的了解有关情况。专注于自己从中学到了作为一个护理专业经验。

你有什么改变既定做法，以促进改善病人护理?

这样的护理面试问题的目的是探索你的能力的主动精神和评估，并实施新的程序。它还期望超出了你的日常护理工作去思考如何可以改善病人护理协议目前在你的动机。用于将包括对细节的关注，密切观察，批判性思维和判断的重要技能。

典型的行为或基于能力的面试问题的护理工作

护理行为面试问题需要从你的护理工作经验的具体例子。雇主是在寻找证据证明你有这个护士工作所需的能力。有关如何回答行为面试问题，您可以先去的行为面试指南有用的信息

描述的情况是，你必须处理一个困难，并要求病人

空乘面试问题及回答 篇7

关于应聘者的组织策划能力

① Tell me about a time when you had to plan and coordinate a project from start to finish.

② Describe a situation in which you had to schedule your activities to meet an objective.

问题①要求应聘者举例说明自己过去曾策划和协调的一个完整的工作项目。问题②要求应聘者描述一下自己是如何安排工作进度,从而实现一个具体的目标的。两个问题的设置旨在考察应聘者设置项目目标、安排项目工作进度、处理项目具体任务的能力。通过这些问题,还可以考察应聘者是否具备合理调配资源并有效分配任务以实现目标的能力。

① [具体任务] I headed up a project which involved sales personnel and engineers. [执行步骤] I organized a meeting to get everyone together to brainstorm and get his or her input. From this meeting I drew up a plan, taking the best of the ideas. I organized teams, balancing the mixture of technical and non-technical people. We had a deadline to meet, so I did periodic checks with the teams. After three weeks, we were exceeding expectations, and were able to begin implementation of the plan. [完成结果] It was a great success, and I was commended for my leadership, but I was most proud of the team spirit and cooperation.

② [具体任务] I had to complete a technical report every month. This involved collecting a large amount of information from different departments. [执行步骤] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report. [完成结果] This worked well and I comfortably met my deadline.

关于应聘者的团队合作能力

① What kinds of people do you have difficulties working with?

② Describe a time when you demonstrated the ability to be an effective team member.

问题①要求应聘者具体说明和哪一类人共事有困难。通过这个问题,主考官想从侧面了解一下应聘者的团队合作能力。应聘者在回答这一问题时,比较明智的选择是如实讲述自己不擅长与某类人共事,但尽量将回答的重心放在如何成功地与此类人沟通方面。应聘者可以首先简述自己不愿和这类人共事的原因,然后说明自己如何积极与他们沟通并取得共识,从而解决问题,最后别忘了强调自己从中学到的东西。问题②旨在考察应聘者是否具备与新团队成员培养良好合作关系并为团队作贡献的能力。应聘者应举例说明自己是如何与新团队成员积极沟通培养良好关系,以及自己是如何理解团队目标并为团队作出重要贡献的。

① [具体问题] In my last two jobs I have worked with people from different backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues. [解决措施] I worked with one man who was taking credit for the work that his team accomplished. I had an opportunity to talk with him one day and explained how he was affecting the morale. He became very upset that others saw him that way, and said he was unaware of his behavior or the reactions of others. [处理结果] His behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.

② [具体问题] I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions. [解决措施] I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust. [处理结果] The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.

关于应聘者的抗压适应能力

① Tell me about how you worked effectively under pressure.

② Tell me about a time when you had to quickly adjust your work priorities to meet changing demands.

问题①要求应聘者描述一下自己如何在压力下成功完成工作。通过这个问题,主考官想了解应聘者是否能在压力巨大或工作条件困难的情况下成功完成工作任务。回答这种问题,应聘者要举出实例,着重强调自己具备沉着冷静地面对压力的素质,并懂得如何为自己减压。问题②考察应聘者是否具备为满足不同的工作需求而调整工作重心的能力。应聘者在回答这一问题时,应举出代表性的例子强调自己能够有效调整自己,以适应不同环境下的工作,同时履行不同职责。

① [具体任务] While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent. [执行步骤] I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs. [完成结果] While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.

② [具体任务] I was in the middle of planning a new product launch for the company when I was asked to prepare a feasibility report for a big project we were tendering for. [执行步骤] I made an outline of the information I needed immediately for the report and assigned a portion to each of my staff. I spent the next couple of days drawing up schedules of the tasks that needed to be carried out to complete the report and meeting with staff members to brief them and get feedback. I was then able to refocus on completing the new product launch on time. [完成结果] The feasibility report was completed on time with great efforts made by each staff member, and I didn’t miss the deadline of the new product launch.

关于应聘者在注重细节和工作标准方面的能力

① Describe what you did to control mistakes in your work.

② Tell me about a time when you were not satisfied with your work performance. What did you do about it?

问题①要求应聘者描述一下自己是如何控制工作中的失误的。通过这一问题,主考官想了解应聘者是否能全面关注工作任务中各方面的细节,并准确无误地完成任务。应聘者在回答该问题时,应强调自己是一个严格、细心的人,在工作中十分注重细节,并且经常检查细节方面的问题,从而能有效杜绝失误的出现。问题②要求应聘者举例说明对自己工作表现有哪些不满意的地方。主考官想通过这一问题了解应聘者如何为自己制定具体的工作标准,以及在工作出现问题时能否及时予以纠正。在回答该问题时,应聘者应强调自己一直为自己的工作设置非常高的标准,一旦发现工作表现不符合标准时,总是积极地采取措施,弥补不足之处。

① [具体任务] In my last position I had to make all the conference arrangements for my line director. [执行步骤] I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details. [完成结果] This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.

② [具体问题] Once my sales performance review rating was lower than I had expected. [解决措施] I met with my line director to make an action plan for improvement and set very specific sales targets to be met on a monthly basis. I worked very hard to meet these targets and constantly monitored my sales performance. I also asked for regular feedback about my performance. [处理结果] After six months, my line director conducted another review and my rating was much higher.

总之,在面试过程中,主考官主要想通过行为性问题了解应聘者在某一特定情形下的具体表现,从而考察应聘者是否符合应聘职位的具体要求。在回答问题前,应聘者应仔细聆听问题,给出的回答要尽量明确、详细,以便主考官从中了解你是否真正具备该职位所需要的技能和素质。以下笔者补充提供了一些类似的常见行为性面试问题,以供应聘者实战演练:

①Give an example of an occasion when you used logic to solve a problem.

②Give an example of a goal you reached and tell me how you achieved it.

③Describe a decision you made that was unpopular and how you handled it.

④What do you do when your schedule is interrupted? Give an example of how you handle it.

⑤Have you had to convince a team to work on a project they weren’t thrilled about? How did you do it?