英文导游导游实务口试（通用7篇）
英文导游导游实务口试 篇1
第一题 导游人员的定义？导游员应该具备的基本素质有哪些？
What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a.moral character
良好的品质
b.profound knowledge 渊博的知识
c.sound ability
较强的能力
d.proficient skills
较高的技能
e.healthy body
健康的身体
f.decent appearance
端庄的仪表 第二题 导游人员的基本职责是什么？ List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during the journey.(5)Report tourists’ opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback.第三题 导游员应该怎样熟悉接待计划？
How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业 and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the whole route of this group全程路线, places of departing and entering出入境地点, transportation交通工具 and so on.The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。(4)Tickets of transportation（交通票据情况）: whether the tickets have been reserved according to plan? Is there any changes? If there is, what is the new situation? Whether there are back round trip tickets;domestic section（国内段）of international tickets? The ticket for entering into or out of the country is ticket of OK or ticket of OPEN.(5)Special requirement and precautions（特殊要求和注意事项）: Whether there is a special requirement? Whether need some director concerned to receive, meet or invite to have a dinner? Whether among the tourists there are the old, weak, sick and disabled needing to be especially looked after.(6)Whether it is needed to handle certificates ahead of time?（是否需要提前办理证件）Whether there are areas or cities that need the tourists to handle the pass? If needed, do it ahead of time.第四题 上团前导游员应当做好哪些准备工作？
List the basic preparations made by a guide before leading a tour group.(1)Be familiar with the reception program.熟悉接待计划
(2)Confirm details of transportation, accommodation and luggage delivery before the group arrives.落实接待事宜
(3)Bring all necessary items including documentation-tour guide certificate and professional rating cared----local travel schedule and the tour guide banner.做好物质准备
(4)Be sure to have and use professional language skills and knowledge.语言和知识准备
(5)Be tidy, friendly and good mannered.形象准备
(6)Have a positive attitude and be prepared to face complaints from tourists.心理准备
第五题 旅游团抵达前导游员应当做好哪些工作？
What should the tour guides do before the arriving of the tourist group?(1)Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay（码头）before setting out.(2)Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance;Tell the schedule and arrangement of time and activity to the driver on the way;After reaching the station fix the parking place.(3)Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time.(4)Get in touch with the porter（行李员）: Notify the place that the luggage is sent to, and fix the parking place with the luggage van（行李车）driver.(5)Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking（突出的）position at the station exit, indicate（标明）group name and number, leader’s name or national guide’s name or name of tourist on the meeting board.第六题 旅游团抵达后导游员应当做好哪些工作？
What should the tour guide do when the tourist group arrives? 1.Look for the tourist group at a striking position at the station exit, confirm the information of the tourist group to ensure receiving the right group.2.Check out the number of tourists: If there are more or less than the planned persons, the guide should contact reception agency in time suck as appearing, 3.Count the luggage collectively集中清点行李: And the leader, accompanied completely, the porter checks the luggage together, check whether to stand intact（完好的）or not, do the handing（交付）over procedure well after checking.4.Congregate（聚集）the tourists and get on the bus: Stand by the bus door with smile, help the old and the young, check the number of people.第七题 从机场（车站）赴饭店途中导游员应当做好哪些工作？
What should the guide do on the way from the airport to the hotel?(1)He should warmly welcome the tour group.Deliver a welcoming speech: show welcome, introduce service people tell programs, present attitude, give wishes.(2)He should inform the overseas tourists of the local time.Adjust time: Entry group want time difference of recommending, transfer Beijing time.(3)He should give a brief introduction to the local customs, the location of the hotel and its facilities.(4)He should collect the certificate: The passport, yellow book, the ticket, etc.and the plane confirms in order to move in.(5)He should guide on the way: Introduce the scene on the way, local overview and situation in the hotel.(6)He should inform the tourists of the first meeting place and coach parking place(if applicable若可以).第八题 在入住饭店服务中导游员应当做好哪些工作？
What should a tour guide do when the tour group arrives at the hotel?(1)Help the tour group check in.Knowing the room number of the tour leader, and leave the telephone number to the tour leader or national guide.(2)Inform the tour group of all hotel facilities and services including the restaurant, business center, public washrooms etc.(3)Confirm arrangements for the first meal for the group.Tell the particular requirements of the group to the restaurant.(4)Inform tour group of itinerary just for day of arrival and the next day.(5)Ask the porter to deliver the luggage to tourists’ rooms.(6)Arrange morning call for the tourists.Fix the morning call time with tour leader and then the tour leader inform the tourists, local guide inform the front desk.第九题 地陪在途中导游应做好哪些工作？
What should a local guide do on the way to a certain scenic area?(1)Inform the tourists of the itinerary of the day again including the time and place of meals, report the time of reaching the tour site.Report the news if necessary.(2)Comment on the local customs and scenery along the way and answer questions.(3)Give the group a brief introduction to the tourist destination, especially the historical value and feature, rousing their curiosity of the tour site.(4)Organize entertainment activities, promoting friendship between the local guide and the tourists.第十题 购物服务的基本要求是什么？
What are the basic requirements of the shopping service?(1)When tourists do shopping, tell them the duration（持续时间）, attentions and characteristics of the goods clearly.Help tourists to consign for shopping.(2)If tourists are forced to buy things by peddlers(小贩), local guide has the responsibility to remind tourists not to be cheated.(3)If the shop doesn’t determine price according to quality, sell fake and shoddy products假冒伪劣商品, does not offer standard service, local guide should report it to the director of the shop in order to protect the benefits of the tourists.(4)The local guide should take the tour group shopping only at shops designated(指定的)by contract.The local guide is not permitted to add extra shops or shopping time.第十一题 在用餐过程中导游员应当做好哪些工作？
What should the guide do when the group having meals?(1)While having a dinner, the local guide should lead the tourists to take a seat, introduce dining room facilities, meal characteristics and types of drinks.(2)Inform the tour leader about the dinner place of local and national guides, and the time of setting out after dinner用餐后的出发时间.(3)Inspect the dishes one or two times during the mealtime to make sure the food is up to the standard specified in the contract.Answer questions about the food raised by tourists.(4)After dinner, the local guide should check out according to the accurate dining number, standard and drinks amount.第十二题 送站前导游员应当做好哪些工作？
What preparations should a guide make before the departure of the group?(1)Check the names, number of tourists and the return tickets.If the group is going to leave the country by plane, the local guide should help the overseas tour leader confirm the air tickets.(2)Confirm the time for the delivery of luggage with the porter and the tour leader, and then inform the time to tourists.(3)Confirm the time for the morning call and breakfast.Fix the leaving time with driver and tour leader, and then inform the tourists.(4)Remind the tourists to pay their bills before they leave the hotel, Return the tourists’ identity cards or passports.第十三题 送站服务的具体内容要求有哪些？
What should the guide do while seeing off the tourists?(1)Deliver a farewell speech: including that feels reluctant to part表示惜别, expresses gratitude to cooperation感谢合作, reviews traveling回顾旅程, solicits the suggestion征求意见, looks forward to meeting期盼相逢.(2)Reach the airport ahead of time: international flight, domestic flight should be 2 hours in advance, train should be 90 mins in advance.(3)Go through leaving formalities including delivering transport tickets, cheching the luggage.After the group leaving, the local guide can leave.办理离站手续 第十四题 下团后地陪的后续工作有哪些？
What does the following work contain after the tour group packing off?(1)Processing carry-over question处理遗留问题: After the tour group packing off, the local guide should deal with tourist’s carry-over issue earnestly（认真地）and properly;Handle the matters concerned by tourists just before leaving according to pertinent regulations and leadership instructions.(2)Paying up结账: According to travel agency’s specific request in the stipulation（规定）time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department.(3)Establishment team file建立团队档案: Reorganizes the pertinent data（有关资料）, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation,(4)Summary work总结工作: Completes the accompaniment（附属的）subtotal（小结）earnestly, reports realistically（实际地）meets the group situation;When involves tourist’s opinion and the suggestion, makes every effort to quote the original words and to indicate the tourist status;If the traveling has the heavy accident, must reorganize the writing material to the reception society and the travel agency.(5)The knowledge makes up for a missed lesson知识补课: After packing off（送走）each team, the conducting a tour personnel must reconsider earnestly, the aftertaste, in reception process, but also which knowledge has not to clarify, replies inaccurate, is incomplete, completes the knowledge to make up for a missed lesson.The conducting a tour personnel must set up this kind of idea;Permits the identical question in no way, two times cannot reply.第十五题 导游人员应当怎样与领队合作？
How does a tour guide make a successful cooperation with the tour leader or the national guide?(1)Always respect the tour leader and listen to his opinions and suggestions, especially when you don’t agree with him.Respect the tour leader’s work and always discuss the itinerary, schedules and accommodation arrangements with him.(2)Give more honors, arouse leader’s enthusiasm(激发领队的热情), making the tour leader cooperate in a positive attitude.(3)Support the tour leader’s work.Value重视 the tour leader’s opinions and suggestions.Show the concern about the tour leader.(4)Treat a difficult tour leader with a respectful attitude.Try to persuade说服 the tour leader by being reasonable and dignified.Avoid public conflict with the tour leader;never humiliate羞辱 him;always respect and communicate with him even after the conflict;your future work may depend on it.(5)Improve working skills and strengthen self-confidence.第十六题 导游人员在与司机的合作中应注意哪些问题？ Which questions should the local guide pay attention to within driver’s cooperation?(1)If receives the foreign tourists, when the tourist car arrives at the scenic spot, the local guide announced collection time and place to the tourist in the foreign language , must remember tells the driver in Chinese.(2)When the tourist route has the change, the local guide should tell the driver ahead of time.(3)The local guide must assist the driver to complete the safe driving work, such as helps the driver to replace the tire, the installment or unloads the tire chains, or helps the driver to carry on the small repair;Maintains the tourist car windshield and glass’s clean;Do not chat on the way with the driver in the driving;Meets has the dangerous situation, protects the vehicles and the tourist by the driver, the local guide requests reinforcements.(4)Studies the program arrangement with the driver, solicits the driver to the program opinion.The local guide pay attention listen attentively to driver’s opinion are to cause the driver to participate in the tour guide services positively.It’s a good method.(5)Respects the working people the manner to respect the driver.But to the minority behavior dishonorable, the excessively corrupt lazy driver should not give in excessively.第十七题 在接待宗教界旅游团的过程中导游员应当做好哪些工作？
What should a tour guide do when receiving religious tourists? There is a special group in our tourism market that is the group of religion people.Religious travelling refers to the activity that the people with pilgrim purposes visit some special places.Some believers believe in some gods or fancy ancient religion buildings.And they think the religions travelling can realize the purposes of religion and enjoying.(1)Know and grasp our country’s religious policy.(2)Satisfy special dietary needs of religious believers.(3)Respect freedom of belief.If there’s a Sunday or special day of the religion, arrange them to church or corresponding activities.第十八题 导游员对有特殊身份与地位的旅游者应该如何服务？ How should the guide serve the tourist who have special status ?(1)Pay attention to the reception specification: such as the standard of accommodation, whether to arrange and which standard leader to receipt or meet them, how to deal with the changes of schedule.Ask for instructions when meet questions.(2)Prepares for: get the possible knowledge of their status, age, hobby, knowledge background and so on to communicate with them easily.Offer them individual services.(3)Strengthens self-confident.Don’t worry or feel nervous with the high status.Believe that they would appreciate your sincere service.第十九题 导游讲解的原则是什么？其基本方法都有哪些？请解释什么是制造悬念法？
In what the principle the tour guide explains ? Which does its essential method have? Please explain that what is the manufacture suspense the law? Principle: Correctly, vividly, fluently, clearly, humorously Method: 1.The partition lamination explanation law, 2.the description law, 3.the statement law, 4.the interpretive method, 5.the analogism law, 6.the manufacture suspense law, 7.the question and answer law, 8.to excite the emotions by seeing the scenery law, 9.the imaginary-real law, 10.to add the finishing touch law.The manufacture suspense law is the guide explains the key place to stop the topic intentionally, builds “And listens to is resolved” the atmosphere, stimulates tourist’s curious psychology and the seeking knowledge desire.第二十题 导游员抵达景点前及在景点讲解过程中的服务内容是什么？ What should the tour guide do before arriving attractions and during explains? Before arriving attractions, the tour guide should introduce the brief situation of the attraction, especially its historical value and characteristic.During explains(1)Tell the tourists about attentions in the tour.Remind tourists of the time and place of gathering and the bus code before getting off the bus.(2)Explain to the tourists during the tour.Tell the route, time of visiting and attentions.Explain the history, characteristic, status, and value vividly.Guarantee the toursts can get an abundant visit.And especially concern about the folks and the weak.(3)Prevent the tourist lost.Accompany with the tourists all the time.Check the number of the tourists at any time.导游应变能力题
第一题
导游人员应如何预防漏接？一旦发生漏接，导游人员应如何处理？ What is an “incident of the missing tour guide upon the tourists’ arrival”? How can a guide avoid the “incident of the missing tour guide upon the tourists’ arrival”? How should he handle its occurrence? Definition: It means that there is no tour guide to meet the tourists upon their arrival.(1)After accepting the assignment, a guide should check and double check the date, time and place of the tourists’ arrival.(2)On the day of arrival, the guide should confirm the information and inform the driver of the time and location of the arrival.If necessary, the guide can contact the organizing travel agency, the airport or railway station to confirm the exact time of the group’s arrival.(3)The guide should set aside enough time to make sure he arrives ahead of time.If the “incident” should happen, the guide should do the following:(a)For the subjective reason, give an explanation and make a sincere apology to the tourists and try to win their trust by offering them cordial and attentive service;(b)For the objective reason, the guide may not be responsible for the incident.However, since the incident has inconvenienced the tourists to some extent, the guide should extend an apology to the tourists on behalf of the travel agency.第二题 导游人员应如何预防错接？一旦发生错接，导游人员应如何处理？ How should the conducting a tour personnel prevent the unwanted response? Once has the unwanted response, how the conducting a tour personnel should process? The unwanted response is instructs the tourist when the reception depot has not verified the reception plan earnestly, has met the tourist group which should not meet.Prevention: 1.should arrive at the reception depot place to greet tourist group ahead of time.2.When meeting the group, verify the group name, code, number, tour leader’s name or tourists’ name earnestly.3.Enhances vigilance, takes strict precautions against the social other personnel illegal close tourist group.Processing:
1.If the unwanted response occurs, in the identical travel agency receives when two tourist groups, the conducting tour personnel should immediately to the leadership report.After the leadership agreement, accompanies may no longer exchange the tourist group, all accompanies should exchange the tourist and apologize to the tourists.2.If unwanted response when is other travel agency’s tourists group, the conducting a tour personnel should to the traveling society report, try to exchange the tourist group and explain the situation and the sincere apology realistically to the tourist as soon as possible immediately.第三题 导游人员应如何预防误机事故？一旦发生误机事故，导游人员应如何处理？
Prevention and treatment of the accident of missing the flight or train or car.1.Definition: “An incident of missing the airplane” means that the group fails to arrive on time to catch the reserved flight from the present stop, thus disrupting the schedule.2.Nature: Missing the flight is a great accident.It brings not merely the enormous economic losses to travel agency, but also tourists suffering.To some degree, it influences the reputation of the travel agency badly.3.Prevention(1)Local and national guides should implement leaving transportation tickets of tourist group well ahead of time.And check the date, time and destination, number of flights, etc.(2)On the same day of leaving, do not arrange the tourist group to the complicated spot or inconvenient traffic region to visit or shop;do not arrange the tourist group to go shopping at a crowded place or do free activity.(3)Leave abundant time to go to the airport(the quay, station), guarantee the tourist group to reach the airport ahead of time: The domestic flight, reach the airport 90 minutes ahead of time;The international flight reach the airport 120 minutes ahead of time;The train or the steamer reach the station or the quay 60 minutes ahead of time.4.Deal with:(1)The guide should first report the incident to the travel agency, and then try to appease and calm the tourists.(2)The guide should then contact the airlines, try to put off the departure time or take other modes of transportation for alternative means for departure.If necessary, arrange a chartered airplane.(3)Make arrangements for their accommodation and necessary services.(4)During their stay, the guide should inform the next stop in time, modified travel schedule and inform the related parties.(5)If the group’s delay requires them to stay on, the manager or administration staff of the travel agency should make an apology to the tourists on behalf of the travel agency.(6)Write out the accident report, state the cause and responsibility of accident.The person who caused the incident should be fined for the loss.第四题 外国旅游者在我国丢失护照和签证，导游人员应如何处理？
What is the procedure for a foreign tourist to apply for a new passport and visa if he has lost them during his visit in China?(1)Provide a certificate: If foreign tourists lost the passport or the visa in our country, the reception agency should provide a certificate.(2)Prepare photos: Ask the loser to prepare photos.(3)The owner should report his loss to the local Public Security Bureau with the written testimonial made by the travel agency along with his photo.(4)With the testimonial issued by the Public Security Bureau, the tourist should apply for the new passport in his own country’s Embassy or Consulate General in China.(5)With the newly issued passport, the tourist should apply for a new visa in the office of the entry and exit visas for foreigners under the Public Security Bureau.第五题 旅游者钱物丢失，导游人员应如何处理？
The treatment that the tourist’s money or goods is lost.1.Know about the situation: Guides will understand this situation in detail and then analyze the lose time and place as well as the characteristic, value of the lost article.2.Protect the scene: After confirming losing, protect the scene, in order to help solve the case.3.Provide a certificate by the travel agency, preparing for customs inspection and compensation.4.Report a case in time: If a tourist’s certificate property is stolen, the guide must report the case to the public security organ and insurance company immediately, help to investigate the clue, strive to solve the case, find articles, retrieve the harmful effects.5.Prepare the claim for compensation.Help to get a certificate issued by Public Security Bureau so as to claim for compensation.6.Thoughtful service: Guides all want to offer the warm and thoughtful hospitality, the owner of the lost property will be comforted and alleviated its mood.第六题 旅游者在中国境内丢失行李，导游人员应如何处理？ Lose the luggage within the territory of China.(1)Analyze the situation calmly;(2)Solve the necessity for daily life: Apologize, help to solve the difficulty of the life brought.(3)Get in touch with relevant department to get the information about the process.(4)Apologize sincerely.Return luggage if found.Otherwise, if confirm losing, the leader of travel agency should give a explaination and make an apology to the tourist.(5)The guide should prepare the meterials for compensation.Help the tourist claim for compensation.(6)The guide should submit a written report to the travel agency which gives a detailed account of the accident, including: the cause of accident, the sequence of events, the process of handling the accident, the tourists’ feedback and the account of those responsible for the accident.第七题 导游人员应如何预防旅游者走失？一旦旅游者走失，应如何处理？ How should the tour guide do to prevent the tourist lost? If happened, what should the guide do to deal with it? P: 1.Remind the tourists of the name of the travel agency、the license plate number and logo of the tour bus、the name and telephone number of the hotel、contact with the guide.2.The tour guide should tell the itinerary、visit sites in morning and in afternoon and the name and address of the restaurant where the group have their launch and dinner.3.After arriving at the attractions, in front of the attraction diagram, the guide should introduce the route to the tourists and tell them the parking place, emphasize the collection time and place, and remind the tourists of the number and character of the tourist bus.4.The guide should be with the tourists all the time and often count the number of tourists.5.The guide should attract the tourists with abundant content and excellent skills.Deal: 1.Find the lost tourist immediately.Analyze the time and direction of losing and look for the tourist at once.2.Ask for help of the police and the tour site authority.3.Arrange the remaining tourists, continue the tour schedule if possible.4.If had not found, report to the travel agency for help.If necessary, get in touch with the public security.5.After finding the tourist, find out the cause.If it was the tour guide’s mistake, apologize to the tourst.If it was the tourist’s fault, don’t blame him too much.The guide could remind him to pay more attention.6.Give a report.If it was a serious incident, the guide should make a written report.第八题 导游人员应如何处理旅游者伤病、病危和死亡事故？ How to deal with tourists’ injuries, danger and death in accidents? 1.If the tourist get hurt or be sick in accident, the guide should visit immediately.If necessary, the guide should accompany the patient to hospital.It is prohibited for the guide to give the patient medicine privately.2.When the tourist is critically ill, the guide should send the patient to hospital for a rescue with the leader or relatives or call the doctor immediately.3.In the rescue process, the guide should request the presence of the leader or the relatives and friends, and take detailed records of symptoms of illness and treatment before and after.4.In the rescue process, the guide should report situation to the travel agency all the time;remind the lead to inform the patient’s family, if the patient is a foreigner, the guide should remind the leader to inform the embassies and consulates in the country.5.The guide should arrange other tourists properly when individual tourist is ill, the national guide should continue accompanying the group.6.If the tourist died, the guide should report to the local travel agency immediately, and the local agency should deal with the aftermath in accordance with relevant state regulations.At the same time, the guide should make other tourists’ emotion stable, and complete the reception actively.If it is a irregular death, the guide should protect the scene, and report to the local department in time.第九题 对于交通事故，导游人员应如何预防与处理？ How to prevent or deal with the traffic accidents? P: 1.The guide should have safety awareness in the reception work, and give assistance to the driver with safe driving work.2.The guide should leave enough time when arrange activities, don’t urge the driver to be hurry and be speeding.3.In case of bad weather, heavy traffic or bad road conditions, the guide should remind the driver to pay attention to safety and drive carefully.4.The guide should prevent other drivers, and remind the driver not to drink.If the driver is drunk driving, the guide should stop him immediately and report to the travel agency and request reassignment to other bus or swap drivers.D: 1.Emergency treatment: If somebody hurts, arrange rescue immediately.Send the hurt people to the nearest hospital.2.Protect the scene
3.Timely report(#122): Inform Traffic Department and Security Department.Report it to the travel agency.4.Appease tourists: Make other tourists’ emotion stable, and try to complete the reception activity.5.Write a report containing the cause, details of rescue and treatment, responsibility, tourists’ emotion and response.Try to report detaily, correctly and clearly.第十题 对治安事故，导游人员应如何预防与处理？
The prevention and treatment of the breach of security.A breach of security means that the tourist has suffered: theft, robbery, fraud, indecency or murder and their life or property has been endangered on the trip.Prevent:(1)The guides should increase their vigilance when doing reception services.Take effective measures, and try to prevent public security accident from happening.(2)Remind tourists not to tell strangers their room numbers, let strangers enter room especially at night, and don’t exchange the foreign currency with individuals.(3)After checking in the hotel, the guides should advice the tourists to deposit the valuable property in the safe deposit box of the hotel, don’t hand-carry or put them everywhere.(4)After leaving the hotel, the guides should remind tourists to take along the certificates or valuable things.After tourists getting off the bus, the guides should remind the driver to lock the door and window.(5)During the tourist activity, the guides should be together with tourists all the time, and observe the situation around, often count noses.(6)During visit, don’t stop the bus let the irrelevant person get on the bus.If some person stops the bus, the guide should remind the driver not to park.Deal with:(1)The guide should do his best to protect the safety and property of tourists and take them only to safe places.If the tourists are injured, the guide should rescue them.(2)The guide should immediately report the incident to the police for investigation.(3)The guide should report to the travel agency.When casualties or loss of property occur, the guide should ask the travel agency to give him instructions or request that the personnel of the travel agency handle the incident.(4)The guide should comfort and console the tourists, and, if possible, continue with the scheduled travel.(5)The guide is expected to submit a written report to the travel agency and help handle the issues concerned.(6)Deal with problems arising from an accident well: Prepare essential identifications, materials and handle rehabilitation works well.第十一题 对于火灾事故，导游人员应如何预防与处理？ The prevention and treatment of the fire accident.Prevention:(1)Remind tourists of not to carry inflammables and explosives and don’t throw out cigarette ends.(2)Tell the relevant regulations to the tourists.Remind them not to take forbidden goods in the luggage.(3)Familiar with the location of emergency doors, exits and escape stairs of each floor and shift safe route.And introduce those to tourist.(4)Keep fire alarm telephone number 119 firmly in mind.(5)Know room numbers of the tour leader and tourists.Deal with:(1)The guide should report the fire immediately to the police.(2)The guide should inform the tourists that there is a fire and lead them to a safe place through a safe emergency exit.While fleeting the fire, tourists must be warned not to take the elevator.Tourists may become trapped in the elevator due to power failure caused by the fire.(3)Obey staff member’s unified command.Evacuate tourists through the extra exit rapidly.(4)Lead tourists to save themselves.Don’t take the elevator, use wet things to cover oneself, wave colorful things to call rescue people.(5)Help to deal with rehabilitation works.第十二题 导游人员应如何预防旅游者食物中毒？一旦发生食物中毒，应如何处理？ The prevention and treatment of food poisoning.Prevention: 1.To avoid its occurrence, the guide should take tourists only to designated restaurants for meals.2.And always remind them not to eat food sold by street vendors.3.If it is found that food or beverage was unhygienic or turned sour during dinner, the guide should demand to replace them immediately.Require the restaurant leader to apologize.And report to the travel agency in case of necessity.4.Tell the tourists about “water and soil” question clearly.The food which locals can cat, the outsiders perhaps cannot.Deal with: 1.If a tourist is poisoned, the guide should ask him to drink a lot of water to flash out the poison and send the patient to hospital immediately.2.Inform the health and epidemic prevention department to examine some samples that tourists have eaten immediately.3.Ask the doctor to open the certificate of diagnosis.4.Report to the reception agency rapidly, and notify the serious patient’s relatives.5.Guides should help to understand, analyze and grasp the reason of being poisoned, and, offer the reliable material to the related departments in order to investigate this case.第十三题 对旅游者在餐饮方面的个别要求，导游人员应如何处理？
The treatment which tourists require individually in food and beverage(1)The special diet requires can be divided into two kinds: one is making clear in the agreement, another kind is putting forward temporarily.If the special dietary requirements have been specified on the contract, the travel agency must fulfill them.If the requirement is not specified in the contract, but requested after the tourist’s arrival, the guide should do his best to meet the needs of the tourist.However, the tourist should bear the extra expenses.A guide should try his best to meet the tourist’s requirements if it is related to his religious practice or health reasons.(2)Tourists demand to change the meal: If the tourist demand to change the dishes, generally speaking, the guide must contact the restaurant 3 hours earlier, so long as the restaurant agrees to change the meal, the guide can assent.If it was close to the meal time, the guide shouldn’t agree, but should explain it patiently;If the tourist insist on changing, he should bear he expenses.(3)Demand to have a dinner alone or require room service: If the tourist request to have his meal separately or send meals to his room, the guide should tell him to pay for himself, but if the tourist is a sick and can’t have dinner in the dining hall, the guide should arrange to send the meal actively and it must be free.(4)Other diet requirements: If the tourist wants to eat his meal before or after the arranged time, the guide should get in touch with the restaurant earlier and try to satisfy the tourist.If the tourists wanted to taste local special food, the guide should get in touch with the desighed restaurant to arrange.第十四题 对旅游者住房方面的个别要求，导游人员应如何处理？
To the tourist housing aspect’s individual request, how should the conducting a tour personnel process? 1.Request to exchange the hotel: The tourist proposes exchanges the hotel, accompanies should with reception society contacting, the reception society be supposed to be responsible promptly to exchange.If the reception society really has the special reason and the difficulty, should to travel this explanation, proposes the convincing reason, after the tourist agreed that may according to the reception society specific measure properly solve, and gives the tourist to compensate.2.Requests to exchange the room: Because in the room has the cockroach, the stinking insect, the mouse and so on, the tourist requests to change houses, should satisfy its request.The tourist request exchanges when differently faces, the different floor’s identical standard guest room, if does not involve the price question and the hotel has the vacant room, may with hotel guest room department contacting, suitable satisfy or request issue of something the team to mix in the interior.3.The request lives in a higher standard the guest room: The tourist request lives when is higher than the contract provision standard the room, if the hotel has the corresponding room, may give to satisfy, but the tourist must pay the original room to return a house the cost of the loss and two kind of scale guest room charge the price difference.4.Requests to live in the single room: If the tourist living in the standard room requests to live in single room, it can be met if there has vacant room, but the tourist should take their own expense.5.Require to buy goods in the room: The guide should assist the tourist actively, contact with the hotel and transact with rules of the hotel.6.Require an extension of stay time: If there has vacant room in the hotel, the tourist’s request can be met, but he should charge himself.If there has no vacant room, the guide can assist the tourist to contact other hotels, and the tourist should pay himself.第十五题 对旅游者娱乐活动方面个别要求，导游人员应如何处理？ Tourist’s amusement is required individually 1.Demand to change the planned recreation: If tourists are unsatisfied with the recreational activities that are arranged, demand to change the recreational activities, guides should contact travel agency immediately, if the condition permits, change the plan as much as possible, if the condition is not permitted, guides should explain patiently to the tourist, prove the ticket has already been ordered to tourists, can’t replace;If tourists insist on demanding to change, guides can help, but explain the expenses to pay by oneself, the comprehensive service charge is not refunded.2.Demand to increase the recreation outside the plan, the guide should generally give assistance, but does not usually accompany going.3.Demand to go to the unhealthy place of entertainment, guides should refuse him or her absolutely, and explain clearly relevant regulations and laws of our country to tourists.第十六题 对旅游者购物方面个别要求，导游人员应如何处理？ How to deal with individual requirements of tourists’ shopping? 1.Require to go shopping alone: If the tourist invites the guide to go shopping together, the guide should depend on the condition, when conditions permit, the guide can accompany as far as possible.If it is impossibility, the guide should give him help.If the tourist requires to go shopping alone when the group is leaving, the guide must discourage him.2.requires returned merchandise requires tour guides to help returned, tour guides help the tourists should be aware of their responsibilities from the loss, should actively assist and try to help resolve, if necessary, to travel together.3.asked again to request a tour guide to help store, the guide should be given the enthusiasm to help.Under normal circumstances as long as time permits, tour guides can accompany.4.requires the purchase of antiques or antique art heritage tour guides should be fixed to the store, and to remind travelers to buy after the proper custody of the invoice, do not remove the items printed on the wax to prepare for customs inspection.If you find an individual travelers suspected of smuggling artifacts, tour guides should be immediately reported to the authorities.5.requires the purchase of medicines, medicine guide should inform the relevant provisions of China Customs.6.shipping requirements requested on behalf of tour operators on behalf of shipment, the tour guides can tell in the tourist shops are generally fixed shipping business, please apply for their spot in the store;if the store no such business, tour operators should actively assist tourists to other places for shipment procedures.第十七题 旅游者要求探视亲友应注意哪些事项？
Tourists visiting friends and relatives asked questions XVII should pay attention to what matters? 1.Tour guides to help tourists in contact after meeting with relatives or counterparts, generally do not participate in the meeting, asked the parties not to meet the purpose and content;2.Tour guides to help foreign tourists in contact after the meeting, generally do not participate in the meeting, there is no obligation when translated.If you do need to provide translation services of tour guides, tour activities, without affecting the premise can be agreed;3.If asked to meet with foreign tourists or foreigners in China China, embassy and consulate personnel, tour guides should not intervene, the need group is the Association can help.4.If foreign tourists warmly invited to participate in tour guides and consular activities held, tour guides should be politely refused, if necessary, should consult the leadership, for approval before going;
5.Tour guides should be aware of tourists and meet real people relationships between individuals if found by relatives and friends as a cover for.6.Not normal dealings with, or engage in illegal activities, should be promptly reported to the authorities.第十八题 旅游者要求转递物品，导游人员应如何处理？ Tourists demand to pass articles Generally, tour guide should proudly reject.If tourist indeed cannot handle himself, the guide can offer help.1.Ask the condition of the goods, require a good list and check the number face to face.2.If the goods should be paid taxes, the guide should require the tourist to pay.3.If the goods is very expensive, we should ask the tourist to write a trust letter, and specify the article name and number face to face.And ask the tourist to sign it and leave the detailed address.4.Ask the receiver to write a receiving note, including the article name and signature.5.Hand in the receiving note and the trust instrument to the travel agency.6.If the tourists want the guide to pass on food to other person, the guide should decline it, and explain the reason.Ask him to deal with it by himself.第十九题 旅游者要求中途退团，导游人员应如何处理？ Demand to withdraw from group midway.1.If tourist is ill or has special reasons and demand to leave the travel party ahead of time, the tourist can be satisfied if the reception and organization agencies agree.Whether return the left travel fees or not, the agency should do it according to the terms in the agreement they signed.2.If tourist’s requirement is unreasonable, the guide should explain to him patiently.If failed to persuade him, the guide can accept his requirement and must tell him that his travel fee won’t be returned.3.The whole touring party proposes withdrawing from the group midway collectively, because of the travel agency and guide’s service quality.The guide can handle this situation according to the relevant regulations.4.If because of the serious natural calamities, touring party or some tourists are forced to demand to finish the tourist activity as soon as possible, the guide can allow them.But because of not our faults, we refuse to compensate.5.Guides can help tourists who withdraw from the group midway to book the flight ticket, go through formalities of separate visa.But the expenses should be paid by the tourist.第二十题 旅游者要求延长旅游期限，导游人员应如何处理？
If the tourists request to extend the traveling deadline, what should the guide do? 1.If the tourist need to cure due to injury or disaster so that he had to extend the stay, the guide should help to go through the procedures.And give him visit often.2.If the tourists after the end of the tour enough, want to continue to visit and tour, tour guides should be given assistance.3.If the foreign tourists do not need to extend the visa, and can meet their requirements;For visa extension, in principle, should be given declined.4.If tourists insist on leaving or have special needs, staff can consult travel guides, and its provide the necessary help.Accompanied by proof of tourists who travel, passport and visa group, separate to the local Public Security Bureau to extend the visa and visa procedures.5.If necessary, tour guides to help tourists re-flight base, to help their booked rooms at a cost by the tourists themselves.
英文导游导游实务口试 篇2
导游主要负责旅行社接待工作,通过为游客提供讲解、信息咨询及生活服务,加深游客对景点和目的地的了解,解决游客外出旅行的后顾之忧,是人们对旅游行业中认可度最高的岗位。《旅行社条例》第34条规定,旅行社为接待旅游者委派的导游人员或者为组织旅游者出境旅游委派的领队人员,应当持有国家规定的导游证、领队证。《旅游法》第37条规定,参加导游资格考试合格,与旅行社订立劳动合同或者在相关旅游行业组织注册人员,可以申请导游证。由此可见,通过导游资格考试是获取导游证,从事导游工作的前提条件和准入门槛。
在我国,人们通常将旅行社、饭店业和交通运输业并称为旅游业的“三大支柱。旅游管理专业学生毕业后就业的对口方向主要是旅行社和酒店,这就要求在学期间需考取导游资格证。以培养学生职业能力为目标的高等职业学校旅游管理专业老师,有必要对学生导游资格考试提供培训和辅导。
讲解能力是导游人员基本能力,因此在全国导游资格证考试中,均设置了口试环节,主要考察考生导游词的创作和讲解能力以及对突发事件的应变能力。与笔试考察知识点不同,口试要求考生在对景点的熟悉度、导游词创作、语言表达、解说仪态和技巧上有更高的要求,口试普遍被认为是导游资格证考试的难点。
结合教学实践,本文以天津市导游资格证考试中口试环节应试能力的培养为例,探讨高职院校的老师,在对学生进行导游资格考试培训时可以应用的教学方法。
二、利用课堂,将应试与教学相融合
在旅游管理专业课程设置中,与导游资格考试口试关联度最高的是《导游业务》这门课,它不仅涉及到导游的带团技巧和应变能力,还包括导游词的创作。作为旅游专业课教师,利用本门课,将教学与学生对导游资格证的应试结合起来,一举两得。
(一)开设时间
根据天津市旅游局对导游证资格证考试安排,每年举行一次,6月份报名,8月份进行口试,因此,《导游业务》这门课应该安排在大一学生的第二学期,一方面,通过大一上学期开设的《旅游学概论》,已经对旅游以及旅游行业有了初步的了解。通过开设实操性较强的本门课,更加深入了解旅游行业,也与导游资格证考试时间相呼应。
(二)选用教材和资料
天津市导游资格考试指定的教材,是由天津市旅游局统一编写的导游人员资格考试系列教材之——《导游业务》。同时,为了学生更好的准备导游考试,需辅助教材,主要包括《天津导游》、《天津导游基础知识》、《天津城市旅游图》、天津市主要景点旅游图等资料。
(三)教学内容与教学方法
结合天津市导游资格证考试要求和《导游业务》章节分布,教学内容主要分三大部分:导游词的创作与解说能力培养、天津导游景点问题问题问答、导游应变能力培养。
1、导游词的创作与讲解。
(1)进行导游词创作——分段讲解法。首先,提供各景点游览图,并将学生分成组,收集资料,每组完成1篇时长为8分钟导游词。按照下列流程进行组织:导游辞开头主要写欢迎辞(1分钟)-景点总体介绍级提示语(1分钟)-按照旅游线路进行主要景点介绍(5分钟)-自由活动提示语-欢送辞(1分钟)。景点的描述需要先通过地图对景区的布局,主要游览点,坐落地理位置有基本的了解。之后将这些游览点窜连起来。
(2)导游词讲解——角色扮演,导游词讲解接力赛。口语考试主要考察应试者的语言表达能力,因此,将游客带入景点,如身临其境一般,需要导游词讲解具有一定的熟练度和感染力。为了避免死记硬背,在导游词整理好后,可组织学生通过角色扮演法重复练习,寓教于乐。
(3)从教学组织上,所需的教具:教室,导游旗,导游图。将学生分成导游、游客2个角色。将景区按照讲解的线路分成若干个游览点,学生采用接力方式讲解其中的一个点,串联出整个导游活动。充当游客的学生,可以向“导游”提出问题。
2、景点问题问答
在天津市导游资格考试中,由考官随机列出天津市一个景点,针对这个景点,进行2-3分钟的描述。因为这些景点大多从导游词中抽取的,因此要求在准备导游词的过程中,一起总结并融汇在导游词中。在可以有针对性进行专项练习,收集常用的景点知识并整理成题库,由老师组织,将学生分为若干小组,进行景点知识竞答比赛,通过集体荣誉感,促进学生相互讨论学习,激发学生兴趣。
3、导游带团业务能力和突发事件处理——案例分析法
在《导游业务》课本中,对导游经常遇到的问题,均作出了非常详细的回答。但是因为内容太多,容易混淆,因此在讲解过程中,主要采用案例分析法,由老师提供导游带团的情景,并制造各种突发问题的情况,让学生思考,并集思广益,解决问题。最后由教师作出评论。
三、实地考察,身临其境
我国职业教育的先驱黄炎培指出,在教学活动中要求学生“知行合一”。任何来自书本的知识与现实有差距。因此,导游资格培训不但要满足学生应试的需要,也要对学生今后的就业打下基础。在旅游管理专业职业教育中,多会安排学生的认知实习活动,或者在《导游业务》课程中,会安排实践教学环节。旅游管理专业教师要利用这样的机会,组织学生前往导游资格考试总涉及的主要景点进行实地考察、采点,真正体会带团的全过程。
(一)感知工作环境和流程
由教师带队,通过自行组织或者邀请旅行社从业经验丰富的导游人员进行讲授带团实践。从集合、出发、景点游览到行程结束,学生全程参与其中,通过观摩和学习,学生真正了解了导游人员带团的工作环境和流程。在不同环节,可以组织学生开展不同的活动。在旅游车行驶过程中,进行欢迎词的练习、天津概况介绍、与“乘客”互动游戏,通过导游词的解说以及沿途讲解能力练习,锻炼学生在众人面前说话的胆量以及随机应变能力;到达景区后,熟悉景区环境以及购票、带团浏览的流程,介绍带团的实践;在回程旅游车上,进行欢送词的练习。通过以上三个环节的布置,学生不仅了解了导游带团的过程,对今后工作的环境和内容有了深刻理解。
(二)实景讲解
通过课堂的准备,学生已经对各个景区的布局和景点有了初步的了解。通过在景区进行实景参观和讲解,会使学生更深刻的理解景点,也为以后的导游工作打下基础。实地教学可以按照以下方式展开:到达景点后,由教师进行串讲。入口处讲解景区的概况,说明旅游线路,以及游览注意事项。进入景区后,在设定的节点上,由学生进行分段讲解,老师进行最后的整理和评述。包括讲解内容的丰富度,感情的充沛,语言的感染性等。最后,教师进行完整的讲解,加深对景点的印象。
(三)保存图片、音频或视频资料
对实地考察情况进行全程录像,作为教学资料留存下来,便于学生回校后进行观摩、学习使用。
四、模拟考试现场,克服紧张情绪
为了克服学生在导游资格证考试中紧张情绪,需要在考前进行重复性练习,将精心准备的知识临场发挥好。具体做法如下:
学生已经将将教室布置成考试的现场,按照导游证考试流程,学生逐一进行模拟考试,每人考试的时间约为15分钟。首先,从10个备选的导游词中抽取1篇,10分钟准备时间,然后进行导游词讲解;其次,教师指定1个景点问题,进行提问,学生作答;最后,从30个带团过程中经常遇到的30种情况的问题中,由学生抽取一个,进行回答。
同时,教师充当考官,进行打分。考察点,除了导游词、景点问题、带团技巧回答的内容完整度的考量,同时对学生的仪容仪表、礼节礼貌、手势语等多个方面进行评价和指导。
对考试全过程,进行全程录像,由老师在课后进行统一的评点,学生个人进行修正,并进行反复训练,从知识的储备、心理上切实做到充分的应试准备。
五、结论
英文导游导游实务口试 篇3
【关键词】广东省英语导游口试 课程教学研究 互惠互利
广东是岭南文化的发祥地，也是中国改革开放的首战告捷之地，拥有丰富的自然和历史文化资源，旅游业迅速发展，推动了全省经济的发展。为满足旅游人力资源在数量、质量和结构上的全面需要，省内各高职院校旅游英语专业，为蓬勃发展的旅游业，特别是入境旅游培养了高素质的涉外导游人才。为保障导游服务的高质量，导游人员需获得行业主管部门颁发的导游职业资格证书，高职院校也开设了面向广东省英语导游口试的《英文现场导游》课程，有利于培养学生综合导游岗位技能，提高考证通过率，帮助学生获得从业资格证书。
一、广东省英语导游口试的内容和要求
广东省英语导游口试一般安排在笔试之后，总分为200分，120分以上（及格）即可通过考试。每位考生的考试时间为30分钟，包含以下内容：
1.语言（60分）：主要考察语言能力，即语音语调、语法、表达能力和听力。
2.旅游景点讲解（50分）：主要考察对旅游景点的熟悉程度和运用英语讲解景点的能力。首先回答关于广东概况的一个问题，再从四个规定景点中抽取一个进行讲解，即越秀公园、西汉南越王博物馆、新会圭峰山风景区和肇庆庆云寺。
3.翻译（20分）：翻译分为中英互译两部分，节选自景点导游词，主要考察导游讲解过程的现场翻译能力和听力水平。考官分别用中英文读出句子，考生立即口译。
4.导游规范（15分）：主要考察在接待过程中向游客提供规范化、程序化服务的水准，包括语言、举止、接待程序和标准，回答有关规范化服务的问题。
5.应变能力（15分）：主要测试在接待过程中处理应急事件和处理游客疑难问题的能力。
6.短文复述（20分）：考生随机抽取英语短文口头复述，考察英语的理解运用能力。
7.个性展示和仪态气质（20分）：展示个人语言才艺，考察仪表仪容和礼貌礼节。
二、《英文现场导游》课程的教学探究
面向英语现场导游开设的模拟导游课将围绕考试的7个方面开展，其主要的教学探究有以下三个方面：
1.师资队伍建设。打破传统的纯理论型师资模式，建构一支“双师型”教师队伍。任课教师大多是英语专业，导游知识和技能不充实，缺乏实践经验，照学照搬、“纸上谈兵”，需要获取英语导游资格证书。学校应鼓励教师去旅行社和景区挂职锻炼增加实践经验，或参加旅游培训机构的培训进修以提高职业水平和能力，使教学更有针对性和实用性，真正实现“双师型教师”的目标。此外，在教学环节中也可邀请一线的旅行社英语导游、英文现场导游考试评委、导游管理服务公司相关人员、酒店和旅行社管理人员参与教学指导工作，开展教学讲座。这样才能建设一支优化、结构合理、实践经验丰富的教学师资队伍。
2.情境教学模式。英语现场导游实际上考察的是考生的导游知识与技能、英语知识能力和个人综合素质的综合运用，因此实践教学环节必不可少。教师往往把教学重点放在语言方面，逐字逐句地重点讲解课文或导游词的词汇、语法和翻译，显得枯燥乏味，忽略了学生实践锻炼的环节。脱离真实情境下的教学可能导致学生死记硬背导游词，在考试中忘词、张冠李戴或者放弃。教师在教学过程中应突出“能力本位”的教学方式，重视“情境教学”的应用。针对导游服务的特点和实际工作程序，模拟英语导游的真实工作场景。如模拟某一景区导游讲解，让学生以小组的形式角色扮演，用准确的语言表达和导游规范服务完成任务，这样激发了学生的学习兴趣和动力，培养学生的职业能力。
3.校内外实践基地的充分利用。实践教学的开展离不开实践基地的合理充分利用。校内实践基地有校企合作共建的酒店和旅行社服务点、设备先进的旅游英语实训室、多媒体课室和语音实验室。由于实地景区教学的局限，旅英实训室满足了景点讲解的实践需要。实训室的硬件平台和软件系统可虚拟仿真三维旅游景点，实现景点的浏览、行走和飞行功能，利用虚拟现实的技术建立立体投影系统，生成实景旅游路线，真实再现景区的自然资源、地质地貌等特征，学生身临其境，仿佛亲身走访名胜古迹、游览名山大川之中。教师也可根据教学内容设置相应的现实场景、平面图片、DV短片和文字等作补充性辅导资料。学生不必死记硬背，完全在真实的情境中灵活运用所学知识进行训练，提高了学习热情和兴趣，满足了实践教学的需求。校外实践基地有校企合作的旅行社和酒店，可提供机会让学生短期参加实践锻炼，零距离接触工作场景，熟悉具体的工作流程，学习导游服务规程，处理游客的个别要求，学习预防和处理应急事件等，有利于导游综合能力的培养。
综上所述，完善《英文现场导游》课程的教学为旅游业培养高素质、高技能、复合型应用型人才，也提高了旅游英语专业的教学质量，有利于高职院校的旅游英语专业建设与发展。
参考文献：
[1]刘佳雪.面向英语导游人员资格考试的应用型高校“导游英语”课程教学研究[J].吉林省教育学院学报，2015（4）.
云南导游口试腾冲和顺导游词 篇4
各位朋友大家好，今天我们要游览的地方是被誉为“中国十大魅力名镇之首”的著名桥乡——和顺。
和顺位于腾冲县西南，古名叫阳温登村，因有小河绕村，所以更名为河顺。又引言云涌吉祥，风吹和顺。既然，能够获得“中国第一魅力名镇”的称号，那么和顺固然有它独特的魅力所在。首先，和顺毗邻缅甸靠近印度，是面向南亚的第一镇，有着两千多年历史的南方丝绸之路，连接了中印两大文明古国，著名的史迪威公路穿越和顺。其次，和顺是火山环抱的休闲胜地，生活在这里的和顺人世代从大山里出国闯荡，以大马帮为连接中印缅的主要交通工具，产生了一批，雄商巨贾，型成了亦商、亦桥、亦农、亦儒的独特生存方式。因此，这里也成为了汉文化与南亚文化、西方文化交融的窗口。西方建筑、南亚建筑元素与云南“三房一照壁、四合五天井”的古民居恰到好处的融为一体。而且，他还是南方丝绸之路上最大的侨乡，至今和顺侨居海外的华人、华侨有一万余人，并形成了“海外的和顺”。这里是六千居民和谐生活的古镇，他展现的是令人向往的田园牧歌式的生活，是一个“活动的古镇”。
走进和顺之前，我们第一眼看到的便是“和顺顺河”牌坊。踏进和顺的青石板路，便一脚踏进了百年的历史的光阴。大家请看在我们前方荷花池中的亭子它叫雨洲亭，是乡人为纪念首任和顺益群中学校长寸树声先生而建的，体现了和顺人尊师重教的优良传统。在风雨亭的旁边就是绕村而过的小河，在小河之上呢有两座石拱桥，因形如双虹，故名双虹桥。
在双虹桥的旁边就是全国最大的乡村图书馆——和顺图书馆。清朝末年，和顺出现了传播新思想、新文化的进步团体“咸新社”，后来和顺旅缅华侨又组织“崇新会”，并在本乡成立“阅书报社”。1928年“阅书报社”扩建为图书馆。和顺图书馆的大门居高临下，二门上的“和顺图书馆”匾，由胡适题写。前面这栋半亭回廊式二层楼房，就是图书馆的主楼，这是一栋中西合璧式建筑，四壁着色素雅，室内通明透亮。主楼后面的这幢洁白庄严的仿古建筑叫“藏珍楼”，其中有全套《大藏经》、《升庵全集》，数百册“武英殿丛书”，近千册《四部丛书》，另外还有不少古籍善本、珍本，尤以清代木刻版本，听到这儿您是不是会忧心的叹一句，不愧“珍藏”啊!管内现有藏书7万余册，在中国乡村文化界堪称第一。除此之外，在抗战反攻腾冲期间，和顺图书馆曾是中国远征军第二十集团军司令部。
说话间我们来到了文昌宫，文昌宫不仅是和顺“文治光昌”的象征，而且还表现了和顺人儒商并重的传统。文昌宫历来就是教书育人的地方，是和顺文化的摇篮，也是由华侨捐资创办的益群中学旧址。出了文昌宫，我们来到了滇缅抗战博物馆。滇缅抗战是中国近代史上第一次将侵略者赶出国门的战斗。滇缅抗战博物馆将著名收藏家段生馗用二十多年精心收藏保管的滇缅抗日文物七千余件，于当年“七七”抗战纪念日开展。博物馆的馆址选择在当年中国远征军第二十集团军司令部的旧址，一进大门就见到醒目的和平鸽雕塑。雕塑的原型是当年美军士兵在战场上用炮弹壳做的和平鸽，这件文物是中美共同抗击法西斯、赢得和平的见证。博物馆分为七个部分：山河破碎、悲壮远征、沦陷岁月、日军暴行;
五、飞虎雄鹰、剑扫烽烟、日月重光。请各位依次参观。
我们沿着火山石铺就的乡间小路，去拜访一下古老的民居。和顺古镇有1千多户人家，和顺较具规模的古民居，都是清代建筑风格的，这里的古民居，有“三房一照壁”、“四合院”、“四合五天井”等，近代还出现了一些中西合璧的建筑。现在我们已经来到了和顺民居之一的“弯楼子”。它的墙壁是沿巷道的曲线修砌的，所以人们形象的把它称为“弯楼子”。“弯楼子”不仅是一座民居的雅号，也是清代道光年间创办跨国商号“永茂和”李氏家族的代称。沿着村边的石板路，我们来到了刘氏宗祠。在和顺共有寸、刘、李、尹、贾、张、钏、杨八大宗祠，这些祠堂就是供八大姓祭祀祖先的地方，建筑风格各异，建造时间不一，大都气势恢弘，古色古香。看完古民居，大家或许注意到，我们走来途中，每隔一段就有一座，江南水乡风貌的洗衣亭，那是当年“走夷方”的男人们为留在家中孝敬公婆，抚养子女的女人们修建的，以便她们洗衣洗菜的时候有一个遮蔽风雨的地方。
明天就是 导游口试了 篇5
思绪 再一次回到了 那个遥远的古战场 ，不远处 就是导游口试所幻化的坚固无敌的城堡，只见墙头旌旗林立，我不知道里面到底有精兵多少，也不知道那些评委老师幻化的守城将领到底有多么高深的武功。知道 自己还没有准备好，但是 明天我要吹响攻城的号角。
也许在另外的时空，有人会和我一样没有准备好 他们会放弃了攻城 让失败在没有任何的过程中就画上了句号。也许有的人 已经自信满满 背好了所有的导游词，他们仿佛是带着千军万马过来，誓要踏破贺兰山缺。
而在我这里，苍茫无尽的原野上 ，孤零零的矗立着我一个人，和一只久未上战场的老马，心里知道自己根本没有准备好 也许考试那天 我会卡壳，会不知如何讲解。所以我带不来一个军士。但又有何惧呢，因为我要吹响 攻城的号角。
身穿亮银甲，跨上枣红马，手持八尺金刚钻，就算我一个人，也向那坚固的的城堡进发，我可以失败，但不能失败在前进的途中，我可以放弃，但不能放弃在攻城的路上，也许我攻不破厚重的城门，也许无力将守城的将领狠狠斩首于马下，我将面对着暴雨般箭矢的袭击，又何惧呢，我要吹响攻城的号角。我可以容忍失败 却不能容忍 考场幻化的城堡完好无缺的矗立在那里，就用手中的金刚钻，将它戳个千疮百孔，体无完肤
前进吧
在攻城的号角 声中 让城堡也尝尝哥的歇斯底里的一击必杀
后记：这一场攻城的战役从深夜开始打起，喊杀声，哀号声，兵戈交击声，掩盖一切，汗水，血水，混着扬起的尘土，弥漫着夜空，我自己不知冲了多远。，当清晨第一缕阳光，迎面照向我的时候，我发现黎明到来了。下了马，卸下沉重的铠甲，背后死一般的寂静，顺着光我看见了身后，尸横遍野，血流成河，城堡早已残垣断壁，万劫不复，我笑了 ，骄傲得笑了，久违的一次胜利，苍茫的大地上又只剩下了我和老马。再次上马，向着太阳升起的东方，向着下一个未知的城堡
2021广东导游词口试 篇6
广州塔(CantonTower)，建于广州市海珠区阅江西路，距离珠江南岸125米，与海心沙岛及珠江新城隔江相望。是一座以观光旅游为主，具有文化娱乐和城市窗口功能的大型城市基础设施，为20__年在广州召开的-亚洲运动会提供转播服务。该塔隶属广州城投集团由广州建筑和上海建工集团负责施工，已于20__年9月竣工。广州塔塔身主体450米(塔顶观光平台最高处454米)，天线桅杆150米，总高度600米，取代加拿大的CN电视塔成为当时世界第三高电视塔，现仅次世界第一高自立式电视塔——日本东京天空树塔的自立式电视塔(高度634米，20__年7月14日动工，20__年2月29日竣工)，为世界第二高自立式电视塔，也成为广州的新地标。广州塔已于20__年9月30日正式对外开放，10月1日起正式公开售票接待游客。
在广州新电视塔建筑设计竞赛中，曾出现多个优秀设计。经过市民投票，专家的层层评审，广州新电视塔设计方案最终选定来自荷兰IBA事务所的设计师马克-海默尔(MarkHemel)和芭芭拉-库伊特(BarbaraKuit)夫妇。公司的设计方案，塔高450米，天线桅杆150米，以“广州新气象”为主题。建设用地面积17.546万平方米，总建筑面积114054平方米，塔体建筑面积44276平方米，地下室建筑69779平方米。
英文导游导游实务口试 篇7
《导游实务》是旅游管理专业的核心课程之一,是全国导游人员资格考试的必考科目,也是一门实用性很强的专业技能课。高职院校旅游管理专业开设导游实务课程,不仅要求学生从理论上了解导游员的定义职责、分类特点、导游人员服务提升的素质要求和必备常识等内容,更重要的是培养学生的实践工作能力,掌握导游服务规范程序和工作技巧,掌握旅游活动中游客个别要求的处理和各类突发事故的处理技能,做到毕业既能顺利入职,为培养未来旅游行业的中坚力量打下良好的基础。
就当前情况来看,导游资格证是旅游管理专业学生入职的“敲门砖”,只有取得导游证后,才可能在未来从事导游工作。但现实情况是:各省的导游资格考试通过率都不高;且导游资格证考试通过后,拿到导游证进入导游行业的学生依然表现出工作能力不强,在正式上岗带团前需要进行入职前强化训练的情况。显然,在实现“高职教育以职业能力为核心”的人才培养目标下高职旅游专业的核心课程,如《旅游政策法规和职业道德》、《导游基础知识》等课程教学改革势在必行,本文结合笔者所授的《导游实务》课程,试图探析高职类旅游管理专业《导游实务》课程教学的新方法和新思路。
一、《导游实务》课程教学问题分析
(一)教材内容滞后行业发展
近年来,我国旅游业呈现前所未有的发展态势,展示出世界旅游组织预测的“2020年世界最大的旅游目的地国和旅游客源国”的旅游大国格局,然而高职旅游专业教育的教材内容却没有及时更新,仍停留在上世纪90年代的水平,如导游相关知识部分关于机票的内容还是以纸质机票为例,而目前游客出行都是使用的电子机票;课程教学内容与实操脱节或是情况不符,如导游实务课程地陪服务程序环节的入住服务内容,所有教材均强调游客入住手续的办理是全陪或领队,而地陪主要是起到协助作用,但实际情况是在现实工作中,由于地陪和入住酒店的业务往来关系,地陪办理入住手续更加顺利方便,导游在实际工作中一般也是地陪办理入住手续,全陪协助游客身份证管理等工作,这些内容应及时修正,做到教材内容具有指导性和实用性,顺利与就业接轨。
(二)教学团队缺乏实践经验
《导游实务》课程可以说是一本导游服务操作指南,具有很强的实践性,一般来说,学生在完成校内专业课程学习和顶岗实习后,就应该能胜任导游工作了,因此要求教学的专业课教师要有很强的专业素养,课堂讲授时,不仅要用生动形象的语言来吸引学生进入到你的意境,同时还要有大量的导游带团实践工作经验与学生分享探讨;不仅能传授导游服务技巧,也能让学生感知到今后工作的真实意境,让学生产生浓厚的学习兴趣,提升课堂教学效果。现实是尽管有部分专业课授课教师手持导游证,但真正融入到导游行业,去到旅行社做导游,外出带团的非常少,工作经验缺失。授课过程也存在重视理论知识、课堂教学没有说服力,职业导向性不强等现象,这也成为导游实务课程教学要解决的源头问题。
(三)教学设备落后教学需要
当信息时代来临,信息化技术渗透到我们生活的方方面面时,仍有一些院校旅游管理专业的教学设备没有跟上时代步伐,多媒体教学设备配备不足,校内实训基地欠缺,基础设施建设不能适应教学的需要,受教学条件的限制和影响,教师在教学方式和教学内容上不能及时更新和创新知识。同时还出现有院校建设了较为完整、先进的导游模拟实训室和旅游资源实训室,由于软件配置费用高,也缺乏旅游专业软件研发的人员配备,以致于出现实训室利用率极低甚至是闲置的情况,使得学生的各种情境实训没有实地工作的氛围,学生兴趣不高,不愿参与,实训效果不好。
(四)考核机制未能体现专业特色
基于导游行业的职业特性,导游员不仅要有良好的职业素养,还要具备提供个性化服务的工作技能,教师在授课时应做到结合不同学生的形象气质、个性特征、应变能力、语言表达能力等多方面因材施教,让每一位学生都能做到正确认识自己,在校期间就做好职业规划,就业时顺利找到自己合适的岗位。导游实务作为一门实践性很强的课程,目前大多数高职院校的考核还是以期末闭卷考试为主,平时成绩为辅的形式,这种单一的考核方式很难考出学生的学习效果,也不能真实全面的反映学生的综合素质和实际工作能力。
二、《导游实务》课程教学改革措施
结合高职旅游专业导游实务课程的教学目标和人才培养目标和当前旅游行业发展对导游等岗位的人才需求特征,培养出毕业就能顺利就业、就业即受行业认可的旅游人才成为教学的直接目标,因此导游实务课程教学改革势在必行。
(一)重视教材选择,但授课内容不拘泥于教材
当前,导游实务课程的教材琳琅满目,有高职高专“十二五”规划教材系列、高职高专旅游管理类专业规划教材系列、旅游专业精品课程教材系列、各省考证用教材系列、导游实务与案例等,教师应结合学生的实际情况,选择实用性强,对学生报考国家导游资格证有指导意义的教材。教师授课内容也不拘泥于现有教材,应广泛涉猎与旅游行业相关的报纸、杂志、书籍、网站等,及时掌握行业发展动态和最新资讯并和学生交流,对学生产生潜移默化的影响,自觉关注行业发展,明确自身的职业定位,全面培养和提升自己的职业素养和专业能力,为毕业时准确定位、顺利就业打下良好的基础。
(二)加强师资队伍建设,尤其注重实践能力的提升
作为旅游专业专任教师,不仅要有完整的知识体系,还要成为技能型人才,定期到旅游企业的一线工作,比如到旅游企业挂职、参加旅游专业国培省培顶岗实习项目、利用寒暑假到旅行社做兼职导游等,这些经历不仅能提升自己的实践工作能力,还能积累大量的课堂素材,增强课堂的吸引力,提升教学效果。另外,教师也可以参加各类旅游职业技能大赛、担任导游资格证考试面试评委等提高自己的实践技能。同时,校外旅游相关行业专家、经验丰富的优秀导游员、旅行社职业经理等都应该是旅游专业的师资构成部分,学院定期聘请他们来做专题讲解,让学生有机会近距离接触行业大佬,树立明确的职业目标,学习课本上没有的知识,收获职业生涯可能遇到的各类问题及处理方法,增强职业认同感,让学生更加热爱自己的专业。
(三)丰富课堂教学方法,改革考试内容和形式
《导游实务》课堂教学要结合专业特色和学生能力培养的目标,教师有序的把教学内容设计到各个教学环节和教学场景中去,结合以能力为导向,以学生为中心的教学理念,运用课堂讲授、案例教学法、情境模拟教学法、行动导向教学法、实战演练法等丰富多彩的教学方法,提高学生学习的积极性和主动性,按计划完成课堂教学,做到课堂效果好,学生收获大。本文主要介绍导游实务教学过程中最常用且实效最好的两种方法:其一,案例教学法,在教学过程中,教师可以通过带团案例的讲解及分析在导游服务程序、游客个别要求的处理和游客突发问题的处理等内容通过大量案例的引入和分析讨论,让学生认识到导游工作的综合性、复杂性、挑战性特点,拓展学生的思维能力、为今后的导游工作积累实战经验。其二,情境模拟教学法,情景模拟教学法是在情景模拟基础上派生出来的先进的教学方法,教学时通过设计特定的场景、任务、时间,让学生进入相关角色,以现实生活中类似场景作为参照物,进行模仿、比较、优化,并通过反复演练,达到升华理论和提高能力的目标。导游实务课程教学中地陪服务程序接站服务环节致欢迎词、导游讲解技巧等内容就可以通过情境设定,角色设计来表演,把课堂变成交通集散地、旅游景区、旅游酒店等,让学生有身临其境的感觉,锻炼他们的胆量、提高解决问题的应变能力,做到有效掌握学习内容。
对于导游实务课程的考核,也要进行改革,笔者认为应改变以往以笔试为主的考核形式,结合专业人才培养要求,导游实务课程考试应加强对学生实践能力的考核,以面试为主,占考试总成绩的60%,面试在导游模拟实训室完成,着重从学生的着装、语言表达、讲解能力、应变能力等多方面考核,对于能体现学生的综合素质的特殊才艺,教师也应该给予展示的机会;笔试部分占总成绩的30%,主要考核学生对理论知识的掌握程度及对问题的分析、理解和判断能力,考试试卷难易适中,知识点涉及面广,结合课程教学大纲和全国导游人员资格考试的试卷出题;另外10%的成绩取决于学生平时的课堂表现,从到课率、课堂表现积极性、小组团队协作性等方面综合考评,由授课教师做好课堂记录,期末统一评分。任何形式的考试都不是教学的最终目标,通过考核形式的改革,学生可以更加从容应对导游资格证的考试,也可以更快的适应未来的导游职业需要,实现导游实务课程的教学目标。
(四)增加实训环节课时,加强校内外实训基地建设
一直以来,由于教学条件落后,教学设施设备配备不足,大多数高职院校导游实务课程教学过程重理论、轻实践,显然,这与高职教育的指导思想相去甚远,为了培养适应行业发展需要的高素质导游人才,导游实务课程的教学过程中,加强实践教学环节的比重势在必行。笔者所在的湖南工业职业技术学院导游实务课程时在大学一年级第二个学期开设,包括理论授课和实训教学两个环节,理论课时56个课时,实训课时集中在两个实训周内完成,最多40个课时,对于实践性教学要求来讲,实训课时是不足的,据统计,按照实际教学需要实训课时和理论课时配额比应该是1:2,这样学生有更多的时间来集中进行实践训练,在不断的练习过程中提升自己的导游服务能力,因此,校内外实训基地的建设就成为导游实务课程必须具备的教学条件,校内应建立3D导游模拟实训室,模拟旅行社等来满足学生的基础实训需要,同时,学校也应积极与旅游景区、旅游交通公司、旅行社等旅游企业建立合作关系,完善校外实训基地的配备,按照教学计划定期将学生送往这些企业进行校外实训,通过校企合作,结合市场需求,共同确立旅游人才培养的目标,解决教学过程中理论脱离实际的问题,提高教学质量,提升学生的职业素养和职业竞争力,让学生毕业即能就业,迅速适应旅游企业导游等岗位的职业需要。
三、结语